Refund and Returns Policy

Last updated: 18-07-2026

At Nikhr, we want you to love your purchase. If something isn’t right, here’s how we handle returns, exchanges, and refunds.

1. Eligibility for Returns/Exchanges

You may request a return or exchange within 48 hours of receiving your order if:

  • The item is unused, unworn, and in its original packaging with tags attached
  • The item is defective, damaged, or incorrect (wrong item/color/size sent)

We do not accept returns for:

  • Items that have been used, worn, or altered
  • Items marked as “Final Sale” or purchased during clearance/discount promotions
  • Earrings or other accessories that come into direct contact with the skin, for hygiene reasons (unless defective)

2. How to Request a Return or Exchange

  1. Contact us at 03202096903 within 48 hours of delivery with your order number and photos of the item (and any defect, if applicable).
  2. Our team will review your request and confirm whether it qualifies.
  3. Once approved, we’ll share instructions for returning the item.

3. Return Shipping

  • If the return is due to our error (wrong/defective item), we will cover the return shipping cost.
  • If the return is due to a change of mind (where accepted), the customer is responsible for return shipping costs.

4. Refunds

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 7-10 business days via:
    • Original payment method (bank transfer/card), or
    • Store credit, at the customer’s choice (where applicable)
  • For Cash on Delivery orders, refunds will be issued via bank transfer or JazzCash/Easypaisa to the details you provide.

5. Exchanges

  • If you’d like a different size, color, or design instead of a refund, let us know when you reach out — we’ll arrange an exchange subject to availability.

6. Damaged or Incorrect Items

If your order arrives damaged or incorrect, contact us within 24 hours of delivery with photos of the item and packaging. We will arrange a replacement or full refund at no additional cost to you.

7. Order Cancellations

  • Orders can be cancelled free of charge before they are shipped.
  • Once an order has been dispatched, it can no longer be cancelled but may be eligible for return under this policy.

8. Contact Us

For any questions about returns, exchanges, or refunds:

  • Email:info.nikhr@gmail.com
  • Phone/WhatsApp: 03202096903